Missing Transactions and Invoices in Customer Maintenance

Date: 5/27/2010
Product Line: MAS 90 and MAS 200
Application: Accounts Receivable
Application Level: 4.40.0.0 - 0.1
Number: AR4042-T

Symptom

Note: Applies to versions 4.40.0.0 – 4.40.0.1.

This issue only occurs if the Customer Maintenance file contains a mix of Open Item and Balance Forward customers. The issue will not occur if the Customer Maintenance file contains all Open Item or contains all Balance Forward customers. When Accounts Receivable Period End has been processed, and the Customer Maintenance file contains a mix of Open Item and Balance Forward customers, the invoice and/or payment transactions are combined and in some cases removed from the AR_TransactionPaymentHistory.m4t file. Therefore, on the Customer Maintenance Invoices tab, the expected transactions and/or invoices are no longer listed. The AR Trial Balance run to include transaction detail as of 12/31/2999 will also be out of balance.

Resolution

The following programs will correct the problem.

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